Terms & Conditions
Payment for a service implies full acceptance of this document.
By purchasing a service or package offered by ARA – Travel Plan, the trading name used by Arjola Ara, based in London, United Kingdom, the client accepts these terms and the privacy information below.
1. Nature of the service
ARA Travel Plan provides practical, strategic and personalised online support to people planning to move to Australia or undertake a working holiday.
Available services may include a free introductory session, an Australia Departure Kit, interview preparation and the Essentials, Strategy and Zero Stress packages.
Depending on the selected service, support may cover visa guidance, job-search strategy, Australian CV and cover letter optimisation, interview preparation, city and lifestyle orientation, accommodation guidance, initial budgeting, SIM, bank account, TFN and Medicare information, farm work and 88-day planning, visa extension guidance, contract checks, post-arrival support and digital materials.
2. No guarantee of results
The service is based on direct experience, strategic support and personalised organisation. It does not guarantee any specific result, including visa approval, employment, accommodation availability, timing or financial outcomes.
Its purpose is to provide clarity, strategy and better organisation so the client can approach the move in a more informed and effective way.
3. Payment
Payment is processed through the secure Stripe platform. Confirmed payment constitutes purchase confirmation, acceptance of these terms and authorisation to begin the service.
The client receives a confirmation and/or receipt from Stripe. No paid service begins without confirmed payment.
4. Start and delivery times
The service begins within 7 working days after onboarding is completed and all requested information and documents have been received.
Timing may vary according to the chosen package. Delays caused by incomplete documents, requested changes or lack of client response suspend the delivery timetable.
5. Client responsibilities
The client agrees to provide accurate and current information, participate actively, respect agreed deadlines and use all supplied materials for personal purposes only.
6. Refund policy
Because the services are digital and personalised, payments are non-refundable once the service has started. Requests made before work begins may be assessed at the discretion of ARA Travel Plan.
7. Privacy and data processing
ARA Travel Plan processes personal information securely and in accordance with applicable requirements. Information may include name, email address, phone number, CV, employment details, goals, preferences and information shared during calls or messages.
The private My Australia Journey portal may also store onboarding answers, task progress, appointments, CVs, personalised materials and service-related communications. Clients should not upload passports or highly sensitive identity documents unless specifically requested and necessary.
Data is used to provide and personalise the service, manage communications, deliver materials and handle payments. Payment information is managed by Stripe. Operational tools may include Notion, Google Docs, Calendly, WhatsApp and email.
The client may request correction or deletion of personal information at any time.
8. Ownership of materials
All supplied content remains the exclusive property of ARA Travel Plan. It may not be shared, copied, distributed, resold or used commercially. Materials are intended for personal use only.
9. Scope of the service
The service includes only what is stated in the purchased package. Extra support, unlimited revisions or continued assistance beyond the package limits are not included and may require an additional fee.
10. Calls and appointments
Calls must be booked through the indicated channels. A no-show or cancellation with less than 12 hours’ notice will be treated as a completed call and cannot be rescheduled free of charge.
11. Service limitations
ARA Travel Plan does not provide official legal, tax or migration advice. Information is offered for general and strategic purposes. Official decisions should be checked with government sources or qualified professionals.
12. Delays and service continuity
If unexpected circumstances arise, the client will be informed and the service will be rescheduled. Such circumstances do not automatically create a right to a refund.
13. Contact
ARA – Travel Plan
Arjola Ara
London, United Kingdom
hello@aratravelplan.it